Return & Refund Policy

For Retail Orders

Items purchased on ebnix.net may be returned to ebnix.net for store credit within 7 days from when you receive your order. Returns are only accepted for unworn, undamaged and unaltered items in their original packaging.

Please email return@ebnix.net for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than ebnix.net.

Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Custom orders may not be returned.

ebnix.net does not accept returns on any merchandise that has been worn or had the tags removed.

Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.

For Wholesale Orders

At EBNIX, we take pride in our handcrafted 999 silver jewelry, made to order with attention to detail. To ensure clarity and mutual understanding, our warranty policy for wholesale orders is outlined below:

Warranty Period:

• We offer a 30-day limited warranty from the delivery date for wholesale orders.
• This warranty covers manufacturing defects in craftsmanship or materials only.

What Is Covered:

• Defects in craftsmanship, such as broken or improperly attached components upon delivery.
• Material defects, such as cracks or structural issues resulting from the making process.

What Is Not Covered:

• Normal tarnishing of 999 silver, as it is a natural characteristic of the material.
• Damage caused by improper handling, storage, or care (e.g., bending of delicate parts, exposure to harsh chemicals).
• Normal wear and tear or accidental damage.
• Minor variations in size, shape, or finish, which are inherent to handmade items.

Claims Process:

To make a warranty claim:

1. Contact Us: Email contact@ebnix.net within 30 days of delivery with a detailed description of the issue and accompanying photos or videos.
2. Inspection: If necessary, return the item for inspection. Buyers are responsible for return shipping.
3. Resolution: If the item is found to have a covered defect:

• We will repair or replace the item at no additional cost.
• If repair or replacement is not possible, store credit will be issued.

Bulk Order Limit:

Warranty claims are limited to 5% of the total order quantity per order.

Care Instructions:

Proper care is essential for the longevity of your jewelry. Please follow the care instructions provided with your order to maintain the quality of your items. Failure to do so voids the warranty.

Custom and Final Sale Disclaimer:

All wholesale orders are final sale, except for confirmed warranty claims. As our products are handmade and made to order, slight variations are expected and are not considered defects. For further assistance, please contact us at contact@ebnix.net We are committed to ensuring a positive experience with our jewelry.